Paperless customs.
Better prepared.

01 / THE STARTING POINT

Digital submission starts with reliable information.

Thailand’s e-Import system allows declaration data to be submitted electronically. For your business, the preparation still starts with understanding the goods and bringing the shipment information together.

This guide focuses on commercial import preparation. Export, transit and special customs arrangements have their own requirements. Tell us which movement you are planning before using a checklist.

02 / GET READY EARLY

Before your first shipment.

Confirm which legal entity will import the goods and check its customs registration and broker arrangements before dispatch. A new supplier, product or delivery route is a good reason to review the setup again.

Give your broker one person to contact about product details, one person authorised to confirm commercial information and a contact for payment coordination. They may be the same person; the important part is knowing who can answer each question.

Share your planned arrival date and delivery location early. Describe any storage or handling needs and whether the goods are for sale, production, testing or another use. This helps the team identify questions while there is still time to obtain answers.

03 / YOUR PREPARATION FILE

What to bring together.

Use this as a working checklist with your supplier. The exact documents depend on the goods, transport mode and customs treatment.

Send readable, complete files. Keep the original filename or add a clear shipment reference, document type and version. A short note explaining what changed is more useful than several attachments all named “final”.

04 / A FEW MINUTES WELL SPENT

Check the connections between documents.

Read the invoice and packing list together. Does each product have a clear description? Can your team explain the quantity and its unit? Are the invoice currency and price basis unambiguous? Highlight discrepancies for review before someone has to guess.

A supplier’s tariff code or an existing licence can be useful evidence. Share it with the product information so the specialist can assess its relevance to the Thai declaration. Make the connection clear if one licence covers several products.

If the supplier revises a value, quantity or description, identify the replacement document and tell us which version it supersedes. Avoid silently replacing a file after a draft has been reviewed.

05 / WHAT HAPPENS NEXT

From preparation to release.

1. Gather and review. Share the available information. Our team identifies gaps and asks focused questions about the shipment.
2. Prepare the declaration. The specialist brings the commercial and product information into the declaration preparation process. Review requests should be answered against the relevant version.
3. Submit and follow up. The electronic declaration proceeds through the applicable customs process. Payment, supporting evidence or inspection may be required.
4. Coordinate release and delivery. Customs release and physical delivery are separate milestones. Confirm the handover and transport arrangements with the team.

There is no single clearance time that fits every shipment. Product requirements, completeness of information and checks can affect the sequence and timing. Ask about the next outstanding action rather than relying on the arrival date alone.

06 / WORK WITH SEABRA

Keep the information with the shipment.

Ask the Seabra team about document access and shipment visibility for your operation. Explore digital visibility →

A request for your review is different from a customs release. Check the status description and the action requested. If a document or update is unclear, contact our team with the shipment reference.

07 / COMMON QUESTIONS

Before you send the files.

Can I start before every document is available?

Yes—share what you have for an initial preparation discussion and identify what is still pending. Preparation can begin while the remaining information is being collected; submission readiness must be checked separately.

Is a screenshot enough?

A screenshot can help explain a question, but it may omit pages, small text or context. Send the complete readable document where available, especially when asking the team to review a licence or specification.

Should I dispose of the originals?

No. Do not dispose of records simply because files were uploaded. Confirm the applicable record-retention and original-document requirements for your shipment with your broker and relevant authorities.

What if I do not know the HS code?

Start with a precise product description and supporting specifications. Our customs specialists can assess the classification information needed. A useful description explains what the item is, what it is made of and what it does.